Returns & Refunds Policy
🔁 Returns & Refunds Policy
Last Updated: 26/02/2026
1. Your Right to Cancel (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your goods.
To cancel, please contact us at:
📧 [email protected]
You then have 14 days to return the item.
2. Eligibility for Returns
To be eligible for a return:
Items must be unused
In original packaging
In resalable condition
We reserve the right to refuse returns that do not meet these criteria.
3. Non-Returnable Items
We cannot accept returns on:
Used products
Opened liquids or chemicals (for hygiene/safety reasons)
Personalised or custom items
Gift vouchers
4. Refunds
Once we receive and inspect your return:
Refunds will be issued to the original payment method
Processing may take 5–10 working days
Original shipping costs are non-refundable unless the item is faulty.
5. Faulty or Damaged Goods
If your item arrives damaged or faulty:
Contact us within 48 hours of delivery
Provide photos if possible
We will arrange a replacement or refund
6. Return Shipping Costs
Unless the item is faulty:
Return postage is the customer’s responsibility
We recommend using a tracked service
